Privacy Policy
Introduction
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation with us.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide when making a reservation or contacting us, including:
- Full name and nationality
- Email address and phone number
- Government-issued ID or passport details (as required by Saudi regulations)
- Payment and billing information
- Check-in and check-out dates
Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Comply with Saudi Ministry of Interior (Shomoos) guest registration requirements
- Communicate with you regarding your booking
- Improve our services and website experience
- Send promotional offers (only with your consent)
Data Sharing
We do not sell your personal information. We may share your data with:
- Government authorities as required by Saudi law (e.g., Shomoos system)
- Payment processors to complete transactions
- Service providers who assist in our operations
Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls.
Your Rights
You have the right to access, correct, or request deletion of your personal data. Please contact us at the email provided below for any data-related requests.
Contact Us
If you have questions about this Privacy Policy, please contact our front desk or email us directly.